What You'll Do

<ul>
<li style="margin-left:0px;">Developing and sustaining solid relationships with prospective students and company stakeholders.</li>
</ul>

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<li style="margin-left:0px;">End to end process flow management and process flow covering (Calling, Chats, Emails &amp; Data management).</li>
</ul>

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<li style="margin-left:0px;">Handling inbound queries from multiple channels, including telephone, email, and web chat.</li>
</ul>

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<li style="margin-left:0px;">Understanding of documentation and VISA process and more</li>
</ul>

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<li style="margin-left:0px;">Making outbound calls to convert prospective student leads into applications for study.</li>
</ul>

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<li style="margin-left:0px;">Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.</li>
</ul>

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<li style="margin-left:0px;">Support the development of the student journey by identifying and reporting back on issues and trends.</li>
</ul>

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<li style="margin-left:0px;">Cross selling our products.</li>
</ul>

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<li style="margin-left:0px;">Inbound outbound sales. </li>
</ul>
What You'll Bring

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<li style="margin-left:0px;">Fluency in written and spoken English is essential, and proficiency in other languages is a plus.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proven self-starter and problem solver.</li>
</ul>

<ul>
<li style="margin-left:0px;">4-8 years of hands on experience on sales.</li>
</ul>

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<li style="margin-left:0px;">Must be deadline driven and goal oriented.</li>
</ul>

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<li style="margin-left:0px;">A positive attitude and customer focused approach.</li>
</ul>

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<li style="margin-left:0px;">Ability to act with tact, good judgment, and discretion.</li>
</ul>

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<li style="margin-left:0px;">Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to work as part of a team and to work well under pressure with minimum supervision.</li>
</ul>

<ul>
<li style="margin-left:0px;">Good Communication skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Professional email writing Skills</li>
</ul>

Customer Relations Officer in Noida (UID-16206)

Job Description

Job Details

Skills Required for Customer Relations Officer

Job Description for Customer Relations Officer

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