Roles &amp; Responsibilities 
<ul>
<li style="margin-left:1.6rem;">Manage a portfolio of key customer accounts, ensuring high levels of customer satisfaction, engagement, and retention.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Drive revenue growth by identifying expansion opportunities through upselling and cross-selling.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Build and manage a healthy sales pipeline, providing accurate forecasting and reporting on key metrics.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Act as a trusted advisor by understanding customer goals and aligning Freshworks solutions to deliver measurable impact.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Lead and support account planning efforts, including the development of tailored strategies for high-value accounts.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Collaborate cross-functionally with Product, Marketing, and Customer Success teams to solve customer challenges and enhance experience.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Serve as a subject matter expert on digital transformation trends across Customer Experience (CX) and Employee Experience (EX).</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Mentor and support junior Account Managers, helping them navigate challenges and hit performance goals.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Provide feedback and market intelligence to internal teams to shape product roadmaps and go-to-market strategies.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Stay informed on industry trends, competitor moves, and customer expectations to proactively manage risks and opportunities. </li>
</ul>
Qualifications 
<ul>
<li style="margin-left:1.6rem;">4–7 years of experience in SaaS account management, sales, or customer success.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Proven track record of meeting or exceeding revenue targets by growing existing customer accounts.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Experience working with mid-market or enterprise clients across digital, CX, or EX domains.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Bachelor’s degree in Business, Marketing, or a related field is preferred.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Previous exposure to customer lifecycle management, strategic planning, and cross-functional collaboration.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Demonstrated ability to mentor peers or junior team members. </li>
</ul>

Senior Account Manager in Chennai (UID-11472)

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Job Description for Senior Account Manager

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