You are Responsible for

<ul>
<li>Guide new customers or those integrating new products through the API contract, providing hands-on support during the integration process.</li>
</ul>

<ul>
<li>Troubleshoot and resolve API-related errors encountered by clients.</li>
</ul>

<ul>
<li>Investigate, diagnose and troubleshoot issues to deliver effective solutions.</li>
</ul>

<ul>
<li>Take ownership of customer-reported issues and drive them to resolution.</li>
</ul>

<ul>
<li>Deliver timely and accurate feedback to customers.</li>
</ul>

<ul>
<li>Ensure proper documentation and closure of all issues.</li>
</ul>

<ul>
<li>Follow established escalation protocols for unresolved issues, liaising with relevant internal teams.</li>
</ul>

<ul>
<li>Collaborate with the product team to enhance knowledge of both existing and new product offerings.</li>
</ul>

Technical Support Specialist in Bengaluru (UID-11462)

Job Description

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Skills Required for Technical Support Specialist

Job Description for Technical Support Specialist

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