Key Responsibilities

<ul>
<li>Manage and administer IT tools and endpoint management systems.</li>
</ul>

<ul>
<li>Manage Mobile Device Management (MDM) platforms and ensure device compliance.</li>
</ul>

<ul>
<li>Oversee Antivirus (AV) and endpoint security solutions.</li>
</ul>

<ul>
<li>Respond to and resolve L1/L2 IT support issues.</li>
</ul>

<ul>
<li>Maintain IT asset and inventory records, including hardware procurement, deployment, repair, and replacement.</li>
</ul>

<ul>
<li>Manage software and license procurement and renewals to ensure compliance, minimise costs and uninterrupted operations.</li>
</ul>

<ul>
<li>Manage Firewall configurations and VPN access for secure network connectivity.</li>
</ul>

<ul>
<li>Administer Google Workspace, including user accounts, access permissions, and policies.</li>
</ul>

<ul>
<li>Create, update, and maintain SOPs for IT operations and security activities.</li>
</ul>

<ul>
<li>Assist in implementing and maintaining policies and controls aligned with ISO 27001 standards.</li>
</ul>

<ul>
<li>Support internal and external IT/security audits as per ISO 27001 requirements.</li>
</ul>
 
Nice to Have

<ul>
<li>Certifications such as CompTIA A+, CompTIA Security+, Microsoft Certified: Endpoint Administrator (MD-102), or ITIL Foundation.</li>
</ul>

<ul>
<li>Experience with Data Loss Prevention (DLP) policy creation, monitoring, and reporting.</li>
</ul>

<ul>
<li>Prior involvement in ISO 27001 certification or surveillance audits.</li>
</ul>

<ul>
<li>Knowledge of DLP integrations with endpoint and cloud platforms.</li>
</ul>

Required Skills

<ul>
<li>2 - 3 years of relevant IT support or IT operations experience.</li>
</ul>

<ul>
<li>Hands-on experience with DLP, MDM, Antivirus solutions, and endpoint management tools.</li>
</ul>

<ul>
<li>Good understanding of Windows and macOS environments.</li>
</ul>

<ul>
<li>Strong troubleshooting and analytical skills.</li>
</ul>

<ul>
<li>Knowledge of ITIL processes (Incident, Change, Problem) is a plus.</li>
</ul>

<ul>
<li>Excellent communication and documentation skills.</li>
</ul>

Preferred Qualifications

<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.</li>
</ul>

<ul>
<li>2 - 3 years of hands-on experience in IT support, IT operations, or endpoint security administration.</li>
</ul>

<ul>
<li>Experience in preparing IT documentation, such as SOPs, policies, checklists, and compliance reports</li>
</ul>

<ul>
<li>Working knowledge of Windows, macOS, and mobile operating systems </li>
</ul>

IT Support Engineer in Mumbai (UID-14274)

Job Description

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Skills Required for IT Support Engineer

Job Description for IT Support Engineer

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