Responsibilities

<ul>
<li>Set and implement social media and communication campaigns to align with marketing strategies</li>
</ul>

<ul>
<li>Provide engaging text, image and video content for social media accounts</li>
</ul>

<ul>
<li>Respond to comments and customer queries in a timely manner</li>
</ul>

<ul>
<li>Monitor and report on feedback and online reviews</li>
</ul>

<ul>
<li>Organize and participate in events to build community and boost brand awareness</li>
</ul>

<ul>
<li>Coordinate with Marketing, PR and Communications teams to ensure brand consistency</li>
</ul>

<ul>
<li>Liaise with Development and Sales departments to stay updated on new products and features</li>
</ul>

<ul>
<li>Build relationships with customers, potential customers, industry professionals and journalists</li>
</ul>

<ul>
<li>Stay up-to-date with digital technology trends</li>
</ul>

<h2>Qualification</h2>

<ul>
<li>BSc degree in Marketing or relevant field</li>
</ul>

<ul>
<li>Proven work experience as a Social media manager.</li>
</ul>

<ul>
<li>Hands-on experience in content management.</li>
</ul>

<ul>
<li>Excellent copywriting skills.</li>
</ul>

<ul>
<li>Ability to deliver creative content (text, image and video)</li>
</ul>

<ul>
<li>Solid knowledge of SEO, keyword research and Google Analytics.</li>
</ul>

<ul>
<li>Knowledge of online marketing channels.</li>
</ul>

<ul>
<li>Proven work experience as a community manager</li>
</ul>

<ul>
<li>Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)</li>
</ul>

<ul>
<li>Ability to identify and track relevant community metrics (e.g. repeat attendance at events)</li>
</ul>

<ul>
<li>Excellent verbal communication skills</li>
</ul>

<ul>
<li>Excellent writing skills</li>
</ul>

<ul>
<li>Hands-on experience with social media management for brands</li>
</ul>

<ul>
<li>Ability to interpret website traffic and online customer engagement metrics</li>
</ul>

<ul>
<li>Knowledge of online marketing and marketing channels</li>
</ul>

<ul>
<li>Attention to detail and ability to multitask</li>
</ul>

<h2>Technical / Professional</h2>

<ul>
<li>4+ years experience in a communications or PR role.</li>
</ul>

<ul>
<li>Ability to develop creative, engaging and original content.</li>
</ul>

<ul>
<li>Exceptional written and oral communication skills.</li>
</ul>

<ul>
<li>Good customer service and interpersonal skills.</li>
</ul>

<ul>
<li>Friendly and outgoing personality. </li>
</ul>

Community Manager in New Delhi (UID-9735)

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Job Description for Community Manager

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