Key Responsibilities:

<ul>
<li>Oversee the execution of operational activities and ensure compliance with SLAs and KPIs.</li>
</ul>

<ul>
<li>Act as a primary escalation point for major incidents and critical service-affecting issues.</li>
</ul>

<ul>
<li>Coordinate with cross-functional teams, including Planning, Optimization, NOC, and Delivery.</li>
</ul>

<ul>
<li>Develop shift rosters, allocate resources effectively, and ensure smooth operations</li>
</ul>

<ul>
<li>Conduct regular performance reviews and provide guidance for individual development plans.</li>
</ul>

<ul>
<li>Lead, mentor, and manage a team of engineers working on RAN operations, fault management, and service desk tasks.</li>
</ul>

<ul>
<li>Lead and manage Configurations, Auditing and Acceptance on Telecommunications Radio Access Networks</li>
</ul>

<ul>
<li>Review and refine operational processes to drive efficiency, automation, and service improvement.</li>
</ul>

<ul>
<li>Facilitate knowledge transfer, on-the-job training, and maintain team documentation and SOPs.</li>
</ul>

<ul>
<li>Ensure timely generation of daily, weekly, and monthly operational reports with analysis and insights.</li>
</ul>

<ul>
<li>Participate in internal and external stakeholder meetings, providing updates and action plans on key issues.</li>
</ul>
 
Requirements:

<ul>
<li>Bachelor’s in Telecommunications or related field.</li>
</ul>

<ul>
<li>10 to 12 years of experience in telecom operations with at least 2 years in a team leadership or coordination role.</li>
</ul>

<ul>
<li>Deep understanding of mobile network technologies including GSM, UMTS, LTE, and 5G.</li>
</ul>

<ul>
<li>Strong experience with vendor OSS tools (Ericsson, Nokia, Huawei, ZTE) and network management systems.</li>
</ul>

<ul>
<li>Working knowledge of ITIL-based processes including Incident, Problem, and Change Management.</li>
</ul>

<ul>
<li>Key ITIL Concepts: Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Continual Service Improvement (CSI)</li>
</ul>

<ul>
<li>Experience managing SLAs, monitoring KPIs, and handling escalations effectively.</li>
</ul>

<ul>
<li>Excellent communication, reporting, and interpersonal skills with the ability to interact with senior stakeholders.</li>
</ul>

<ul>
<li>Demonstrated ability to coach, lead, and develop high-performing teams.</li>
</ul>

<ul>
<li>Ability to prioritize tasks, handle pressure, and deliver results in dynamic environments.</li>
</ul>

<ul>
<li>Willingness to support rotational shifts and on-call responsibilities, including weekends and holidays.</li>
</ul>

Preferred Skills &amp; Certifications:

<ul>
<li>Vendor-specific certifications (Ericsson, Nokia, Huawei, ZTE).</li>
</ul>

<ul>
<li>Hands-on experience with automation/scripting tools (Excel macros, SQL, Python, etc.).</li>
</ul>

<ul>
<li>Experience working with global telecom operators and multicultural teams.</li>
</ul>

<ul>
<li>Strong understanding of service assurance, customer experience metrics, and proactive fault resolution. </li>
</ul>

Operations Team Leader in Hyderabad (UID-10831)

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Job Description for Operations Team Leader

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