Responsibilities:

<ul>
<li>Responsible for Global IT Support for 1500+ systems (95% Mac and 5% Windows &amp; VDI), experience with end-user support by responding to client queries, solving technical problems including client software, hardware and network system problems. Support the business needs in the office as per the requirement.</li>
</ul>

<ul>
<li>Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, technical troubleshooting, documentation, Audio/Video support, project management and resolving all internal IT support requests related to hardware and software to the role limits.</li>
</ul>

Conduct New Hire training, including orientation on company IT platforms and tool familiarity, troubleshooting, and configuration assistance.

<ul>
<li>Provide technical assistance/training  to the team members and act as a liaison with the Systems and Network Administration team(s).</li>
</ul>

<ul>
<li>Manage hardware in relation to the hardware asset lifecycle and provide support in SaaS asset management such as auditing, access retrieval, etc.</li>
</ul>

<ul>
<li>Create and maintain knowledge content to promote self-service support and provide feedback and recommendations to improve processes, productivity, and quality of service.</li>
</ul>

<ul>
<li>You need to support operations during Indian holidays covering UK business hours. </li>
</ul>

Basic Qualifications:

<ul>
<li>2+ years of IT or Desktop Support / System Administration with a demonstrated history of providing exceptional customer service.</li>
</ul>

<ul>
<li>Extensive experience with configuring &amp; troubleshooting Mac OS is a must.</li>
</ul>

<ul>
<li>Extensive experience with configuring &amp; troubleshooting Windows 10 and higher will be an advantage.</li>
</ul>

<ul>
<li>Experience with various IT tools and SaaS applications: Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta etc.</li>
</ul>

<ul>
<li>Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats.</li>
</ul>

<ul>
<li>Inquisitive attitude and a desire to learn new things.</li>
</ul>

Preferred Qualifications:

<ul>
<li>Experience with intermediate systems/network troubleshooting skills,MAC  administration, Workspace One, IT Service management tool like Service Now along with SSO technology is a must.</li>
</ul>

<ul>
<li>Demonstrating training skills for non-technical users.</li>
</ul>

<ul>
<li>Certifications to look out for: CompTIA A+, CompTIA Security+, CompTIA Network+ will be an additional advantage. </li>
</ul>

IT Support Specialist in Gurugram (UID-13842)

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