Key Responsibilities:

<ul>
<li>Partner Communication and Relationship Management: Serve as the primary contact for assigned partners, addressing day-to-day inquiries and supporting strong relationships. Understand partners' objectives and expectations to enhance collaboration and satisfaction.</li>
</ul>

<ul>
<li>Operational Coordination: Oversee the onboarding process and content updates for partners, ensuring timely and accurate implementation. Facilitate effective communication between partners and internal teams to ensure smooth operations.</li>
</ul>

<ul>
<li>Content Performance Tracking and Reporting: Monitor and analyze partner content performance metrics, preparing regular reports that highlight key performance indicators and actionable insights to drive continuous improvement.</li>
</ul>

<ul>
<li>Strategic Support and Optimization: Identify opportunities for content enhancement and provide data-driven recommendations that improve learner experiences. Collaborate with senior account managers to implement optimization strategies.</li>
</ul>

<ul>
<li>Revenue Growth and Business Reviews: Drive revenue growth through effective partner relationships and content optimization by conducting annual business reviews focused on retention and the expansion of existing partnerships. Identify opportunities for partners’ growth based on performance analysis.</li>
</ul>

<ul>
<li>Collaborative Problem-Solving and Operational Excellence: Collaborate with cross-functional teams to effectively address partner requests and troubleshoot operational issues. Streamline account management processes to enhance scalability and implement creative solutions that delight partners at scale.</li>
</ul>

Basic Qualifications:

<ul>
<li>3+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector</li>
</ul>

<ul>
<li>Strong project management skills, with experience managing content launches and coordinating with cross functional teams</li>
</ul>

<ul>
<li>Excellent communication, relationship management, and problem solving skills, with a focus on driving partner success</li>
</ul>

<ul>
<li>Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management</li>
</ul>

Preferred Qualifications:

<ul>
<li>Familiarity with education technology, online learning trends, or digital content management.</li>
</ul>

<ul>
<li>Experience working cross-functionally with product, marketing, or analytics teams.</li>
</ul>

<ul>
<li>Level-headed temperament, ability to make quick judgments and defend decisions</li>
</ul>

<ul>
<li>Experience with generative AI for optimizing effectiveness and efficiency</li>
</ul>

Account Manager in Gurugram (UID-11333)

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Job Description for Account Manager

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