<ul>
<li>Manage end-to-end UAE study abroad operations including lead handling, application processing, offers, and documentation tracking</li>
</ul>

<ul>
<li>Oversee daily lead flow from Google Ads and Meta (Facebook &amp; Instagram) for UAE-focused campaigns</li>
</ul>

<ul>
<li>Execute and optimise UAE-specific lead generation campaigns in coordination with marketing</li>
</ul>

<ul>
<li>Monitor lead quality, CPL, conversion ratios, and follow-up SLAs</li>
</ul>

<ul>
<li>Allocate and distribute leads to counsellors and call centre agents, and track performance</li>
</ul>

<ul>
<li>Handle day-to-day call centre operations including rosters, queues, productivity, and follow-ups</li>
</ul>

<ul>
<li>Track call centre metrics such as call volumes, connect rates, talk time, and conversions</li>
</ul>

<ul>
<li>Ensure timely application processing and coordination with Dubai and other UAE universities</li>
</ul>

<ul>
<li>Maintain high accuracy in CRM data, application records, and documentation</li>
</ul>

<ul>
<li>Prepare daily and weekly MIS covering leads, calls, conversions, and application status</li>
</ul>

<ul>
<li>Identify operational and funnel-level gaps and recommend improvements</li>
</ul>

<ul>
<li>Experience Required (Market-Aligned):</li>
</ul>

For Fresher / Early-Career Candidates:

<ul>
<li>0.5–1.5 years of experience</li>
</ul>

<ul>
<li>Exposure to education sales ops, calling teams, or lead management</li>
</ul>

<ul>
<li>Basic understanding of Google Ads / Meta leads and CRM workflows</li>
</ul>

<ul>
<li>Will be trained on UAE admissions and operational processes</li>
</ul>

<ul>
<li>Operations ManagerRole</li>
</ul>

For Experienced Candidates:

<ul>
<li>2–4 years of total experience</li>
</ul>

<ul>
<li>Minimum 1.5–3 years in UAE-focused study abroad operations, education lead management, or call centre operations</li>
</ul>

<ul>
<li>Hands-on experience managing leads via Google Ads and Meta Ads</li>
</ul>

<ul>
<li>Prior experience handling small to mid-sized calling teams (5–15 agents)</li>
</ul>

<ul>
<li>Exposure to CRM-based lead allocation and performance tracking</li>
</ul>

Skill Set / Other Requirements:

<ul>
<li>Strong understanding of call centre workflows, lead funnels, and counselling operations</li>
</ul>

<ul>
<li>Working knowledge of Google Ads, Meta Ads Manager, and basic campaign optimisation</li>
</ul>

<ul>
<li>Strong grasp of CPL, conversion metrics, and productivity KPIs</li>
</ul>

<ul>
<li>Good command over Excel / Google Sheets and CRM tools</li>
</ul>

<ul>
<li>Ability to manage volume-driven operations with tight timelines</li>
</ul>

<ul>
<li>Clear communication and cross-team coordination skills</li>
</ul>

<ul>
<li>Familiarity with UAE universities, intakes, and admission processes (Dubai preferred)</li>
</ul>

Operations Manager in Delhi (UID-15507)

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Job Description for Operations Manager

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