About the Role:
-You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customer's system.
-Health checks for all existing issues of their quota of customers
-Customer calls in order to understand and solve their problems and use cases-Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption What will you do :
-Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts. 
-Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
-Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
-Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
-Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Manager Technical Accounts in Mumbai (UID-9266)

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