What You Will Do:

<ul>
<li>Customer Onboarding and Support: Lead seamless customer onboarding; provide support via calls, emails, and chats</li>
</ul>

<ul>
<li>Product Mastery and Consultation: Become a product expert; offer tailored advice and strategic solutions</li>
</ul>

<ul>
<li>Onboarding Material Development: Develop, refine onboarding materials to enhance product understanding and adoption</li>
</ul>

<ul>
<li>Account Growth Identification: Identify upsell and cross-sell opportunities; collaborate on growth strategies</li>
</ul>

<ul>
<li>Cross-Functional Collaboration: Facilitate communication between customers and internal teams; address product issues</li>
</ul>

<ul>
<li>Feedback Loop and Continuous Improvement: Analyze customer feedback; recommend product improvements and enhancements</li>
</ul>

<ul>
<li>This is a high visibility role where you collaborate with, and influence, both external and internal stakeholders</li>
</ul>

<ul>
<li>Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives</li>
</ul>

<ul>
<li>Build a deep understanding of the Cashfree product suite and technology and develop engaging product presentations, prototypes, white papers etc for internal and external audiences</li>
</ul>

<ul>
<li>Collaborate with Product Management and Engineering functions, providing competitive intelligence and requirements to drive product enhancements</li>
</ul>

<ul>
<li>Engage in collaborative problem-solving and strategic discussions with sales teams to prepare for upcoming client meetings and during the initial days of the customer onboarding journey</li>
</ul>

<ul>
<li>Conduct comprehensive business deep-dives to gain insights into our customers’ specific business problems and challenges, and effectively communicate how our solutions can address those issues</li>
</ul>

<ul>
<li>Analyze market trends and competitor offerings to effectively position Cashfree as the leading choice for customers, highlighting our competitive advantages and differentiators</li>
</ul>

<ul>
<li>You will show hustle, take ownership and help foster a high-energy, high-performance culture</li>
</ul>

What You Will Need:

<ul>
<li>Bachelor’s degree in Computer Science, Computer Engineering or Information Technology with 5+ years of experience. Prior experience working in the fintech industry is preferred.</li>
</ul>

<ul>
<li>Strong Technical acumen with ability to put together prototypes and demos. Preferred: Strong Scripting skills with any scripting languages (Python, Bash Shell etc)</li>
</ul>

<ul>
<li>Highly developed interpersonal skills with the ability to deal with varied stakeholders and customers.</li>
</ul>

<ul>
<li>Prior experience in working with Sales teams to acquire Enterprise and startup clients</li>
</ul>

Solution Architech in Bengaluru (UID-12741)

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