Role &amp; responsibilities 
<ul>
<li style="margin-left:0px;">Ensure the assignments are processed in a timely manner in compliance with the business best practices and resolve issues that arise during the process.</li>
</ul>

<ul>
<li style="margin-left:0px;">Handle general escalations (first level) and approvals within the delegated authority, client complaints and settles disputes through analysis and evaluation of available options with high level of professionalism. Maintain and promote strong corporate relations with clients, brokers, members, Third Party Administrators (TPAs), and other relevant stakeholders involved.</li>
</ul>

<ul>
<li style="margin-left:0px;">Execute the designed procedures and protocol of Operations Department based on the scope of responsibilities within the defined (Turnaround Time) TATs.</li>
</ul>

<ul>
<li style="margin-left:0px;">Assist the line manager with coordination with insurance Regulators, TPAs, Policyholders and Brokers, and apply information in compliance with standards.</li>
</ul>

<ul>
<li style="margin-left:0px;">Work with the administration insurance programs such as issuing new policies, dealing with amendments, renewal of policies, termination of policies and insured members maintenance, cards, and certificates.</li>
</ul>

<ul>
<li style="margin-left:0px;">Assist line manager with reviewing applications to ensure that all queries have been addressed. (Good Health Declaration, Survey Forms, etc.)</li>
</ul>

<ul>
<li style="margin-left:0px;">Control, collect, and maintain insurance related records and data inclusive but not limited to insurance policy changes and changing records to conform to insured partys specifications. Compile data on lapsed insurance policies as requested by the agent/policy holder/broker and verify the accuracy of the insurance company records.</li>
</ul>

<ul>
<li style="margin-left:0px;">Prepare reports, presentations, and spreadsheets for internal and external clients as and when required.</li>
</ul>

<ul>
<li style="margin-left:0px;">information from materials, scenarios, or the environment, to detect or assess problems. </li>
</ul>
Background and Skills:

1. English &amp; Hindi with Tamil/Telegu /Malayalam / Kannada will be added advantage

2. Spoken Arabic, would be an added advantage

3. B.Com (Preferred)

4. Advanced knowledge of Excel (Will have to undergo an online Excel test)

5. MS Office Suite &amp; Computer Skills

Operations Manager in New Delhi (UID-8396)

Job Description

Job Details

Skills Required for Operations Manager

Job Description for Operations Manager

Explore More Opportunities