Responsibilities:

<ul>
<li style="margin-left:0px;">Design an end-to-end solution that aligns with business requirements and is scalable.</li>
</ul>

<ul>
<li style="margin-left:0px;">Deliver good user experience by ensuring no bottlenecks on performance</li>
</ul>

<ul>
<li style="margin-left:0px;">Work with stakeholders / functional team to understand requirements and map them to the functionality in Dynamics 365 CRM.</li>
</ul>

<ul>
<li style="margin-left:0px;">Configure and customize CRM to meet specific business requirements, including sales, service, marketing modules and system integration needs.</li>
</ul>

<ul>
<li style="margin-left:0px;">Implement best practices for the team.</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide expert guidance to clients on using Dynamics 365 CRM wherever required.</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate with cross-functional teams, including functional consultants, developers, and project managers, to ensure successful project delivery.</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide support during and after the system implementation.</li>
</ul>

<ul>
<li style="margin-left:0px;">Troubleshoot and resolve issues post-implementation, ensuring high client satisfaction and system performance.</li>
</ul>

<ul>
<li style="margin-left:0px;">Stay updated on the latest product features, upgrades, and industry trends to provide informed recommendations.</li>
</ul>

<ul>
<li style="margin-left:0px;">Document / review SSD (Systems Specification Document), integration document, overall architecture and any other project-related technical documents.</li>
</ul>

Desired Skills and Experience:

<ul>
<li style="margin-left:0px;">10-14 years of experience in technical role, with a deep understanding of Microsoft Dynamics 365 CRM platform</li>
</ul>

<ul>
<li style="margin-left:0px;">Good understanding of configuring and customizing D365 application to meet specific business requirements</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience in overall data modelling</li>
</ul>

Mandatory Technical Skills:

<ul>
<li style="margin-left:0px;">Good experience in Power Platform (Power Apps, Power Automate)</li>
</ul>

<ul>
<li style="margin-left:0px;">Hands-on experience in configuring, customizing and implementing key modules of CRM, such as Sales, Service and Marketing.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong knowledge of Out of the Box features of D365 CRM in mapping business requirements and identifying specific ones that need customization</li>
</ul>

<ul>
<li style="margin-left:0px;">End to end solution design to ensure solution meets business requirements and is scalable</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience in working on SQL server</li>
</ul>

<ul>
<li style="margin-left:0px;">Good understanding of Microsoft Licenses, cloud architecture</li>
</ul>

<ul>
<li style="margin-left:0px;">Good knowledge of Azure services</li>
</ul>

<ul>
<li style="margin-left:0px;">Well versed with integration technologies and good understanding on handling integrations in D365 with other business applications</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience in ensuring performance is optimized</li>
</ul>

<ul>
<li style="margin-left:0px;">Good understanding of designing and implementing security in D365</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience in setting best practices, reviewing technical tasks of the team</li>
</ul>

<ul>
<li style="margin-left:0px;">Compilation / review technical documentation</li>
</ul>

Other Mandatory Skills :

<ul>
<li style="margin-left:0px;">Ability to conduct technical sessions for the team.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong communication skills with the ability to work with clients and internal teams effectively.</li>
</ul>

<ul>
<li style="margin-left:0px;">Team management</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience in .Net</li>
</ul>

Other Non-mandatory Skills :

<ul>
<li style="margin-left:0px;">Experience in Power BI</li>
</ul>

CRM Techical Architect in Mumbai (UID-7294)

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Job Description for CRM Techical Architect

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