Roles and Responsibilities:

<ul>
<li style="margin-left:0px;">This leader is accountable for effectively driving the following:</li>
</ul>

<ul>
<li style="margin-left:0px;">Key departmental metrics as defined by leader</li>
</ul>

<ul>
<li style="margin-left:0px;">Team Performance</li>
</ul>

<ul>
<li style="margin-left:0px;">Stakeholder Management</li>
</ul>

<ul>
<li style="margin-left:0px;">Quality and Compliance</li>
</ul>

<ul>
<li style="margin-left:0px;">Colleague engagement and Motivation</li>
</ul>

<ul>
<li style="margin-left:0px;">The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.</li>
</ul>

<ul>
<li style="margin-left:0px;">Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members</li>
</ul>

<ul>
<li style="margin-left:0px;">Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements</li>
</ul>

<ul>
<li style="margin-left:0px;">Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.</li>
</ul>

<ul>
<li style="margin-left:0px;">Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers</li>
</ul>

<ul>
<li style="margin-left:0px;">Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable</li>
</ul>

<ul>
<li style="margin-left:0px;">Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.</li>
</ul>

<ul>
<li style="margin-left:0px;">Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally</li>
</ul>

<ul>
<li style="margin-left:0px;">Demonstrate business and operations knowledge to attract potential opportunities</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive and support TLS business initiatives</li>
</ul>

<ul>
<li style="margin-left:0px;">Open to work in 24*7 environment </li>
</ul>
Minimum Qualifications

<ul>
<li style="margin-left:0px;">The incumbent should be graduate or equivalent with 6 years of post-qualification experience.</li>
</ul>

<ul>
<li style="margin-left:0px;">Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage</li>
</ul>

<ul>
<li style="margin-left:0px;">Should not be on any form of counseling or action plan</li>
</ul>

<ul>
<li style="margin-left:0px;">Good Knowledge of American Express and Travel &amp; Lifestyle Service processes and systems is desirable</li>
</ul>

<ul>
<li style="margin-left:0px;">Understanding and experience of net fares and revenue management will be an added advantage</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong interpersonal skills and the ability to influence at all levels</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent communication skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Sound planning and organizing skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Must possess problem solving and planning skills to facilitate and focus on continuous improvement</li>
</ul>

<ul>
<li style="margin-left:0px;">Self-starter with ability to execute with minimal direction and strong attention to detail</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to work in a team environment fostering teamwork and driving collective performance</li>
</ul>

Team Lead Operations in New Delhi (UID-10790)

Job Description

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Skills Required for Team Lead Operations

Job Description for Team Lead Operations

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