Roles &amp; Responsibilities:

<ul>
<li>Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.</li>
</ul>

<ul>
<li>Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.</li>
</ul>

<ul>
<li>Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.</li>
</ul>

<ul>
<li>Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.</li>
</ul>

<ul>
<li>Collaborate with project teams to ensure successful delivery of Salesforce implementations.</li>
</ul>

<ul>
<li>Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes.</li>
</ul>

<ul>
<li>Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.</li>
</ul>

Professional &amp; Technical
Skills:

<ul>
<li>Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is strongly preferred.</li>
</ul>

<ul>
<li>Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.</li>
</ul>

<ul>
<li>Apply key business analysis skills:Focus on process analysis and designing/redesigning service processes with the purpose of resolving process bottlenecks and pain areas.</li>
</ul>

<ul>
<li>Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.</li>
</ul>

<ul>
<li>Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.</li>
</ul>

<ul>
<li>Familiarity with service experience design, including customer journey mapping and user research.</li>
</ul>

<ul>
<li>Exposure to pre-sales activities with a strong willingness to develop further in this area.</li>
</ul>

Salesforce Consultant in Mumbai (UID-9329)

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Job Description for Salesforce Consultant

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