You will be mainly accountable for:

<ul>
<li style="margin-left:0px;">Providing end-to-end technical support for excitation systems, including installation, configuration, operation, and maintenance.</li>
</ul>

<ul>
<li style="margin-left:0px;">Diagnosing and troubleshooting hardware, software, and field issues, and supporting commissioning and system integration at customer sites.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conducting root cause analysis, implementing corrective/preventive actions, and ensuring compliance with safety and regulatory standards.</li>
</ul>

<ul>
<li style="margin-left:0px;">Preparing and maintaining technical documentation, such as user manuals, troubleshooting guides, and customer reports.</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborating with R&amp;D, design, quality, and field teams to resolve complex technical challenges and improve ways of working.</li>
</ul>

<ul>
<li style="margin-left:0px;">Delivering training and knowledge-sharing sessions to customers and internal teams to enhance system understanding.</li>
</ul>

<ul>
<li style="margin-left:0px;">Identifying customer concerns and additional support opportunities, and sharing them with the account team through local business processes.</li>
</ul>

<ul>
<li style="margin-left:0px;">Analyzing technical issues through customer communication and remote asset connections across certified services and products.</li>
</ul>

Qualifications for the Role

<ul>
<li style="margin-left:0px;">Bachelor’s degree in Electrical / Electronics Engineering (Master’s preferred).</li>
</ul>

<ul>
<li style="margin-left:0px;">3–7 years of experience in Excitation Systems (design, commissioning, maintenance, or support).</li>
</ul>

<ul>
<li style="margin-left:0px;">Comprehensive knowledge of excitation processes, synchronous machines, power system stability, and control concepts.</li>
</ul>

<ul>
<li style="margin-left:0px;">Direct experience with excitation controllers, AVR systems, and related diagnostic tools.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficiency in system testing, problem solving, and technical documentation.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficient communication and interpersonal skills for effective customer interaction and cross-functional collaboration.</li>
</ul>

<ul>
<li style="margin-left:0px;">Advanced analytical and problem-solving skills with attention to detail.</li>
</ul>

<ul>
<li style="margin-left:0px;">Willingness to travel to customer sites as required. </li>
</ul>

Sr Technical Support Engineer in Nelamangala Town (UID-14374)

Job Description

Job Details

Skills Required for Sr Technical Support Engineer

Job Description for Sr Technical Support Engineer

Explore More Opportunities