Role &amp; responsibilities

<ul>
<li style="margin-left:0px;">Provide customer support through phone calls and chats, ensuring prompt and professional responses.</li>
</ul>

<ul>
<li style="margin-left:0px;">Identify and address customer needs effectively to achieve high levels of customer satisfaction.</li>
</ul>

<ul>
<li style="margin-left:0px;">Handle after-sales services efficiently, ensuring a positive customer experience.</li>
</ul>

<ul>
<li style="margin-left:0px;">Build and maintain trust with customers through open and interactive communication.</li>
</ul>

<ul>
<li style="margin-left:0px;">Professionally answer inquiries regarding products and services, process orders, cancellations, and manage complaints.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.</li>
</ul>

<ul>
<li style="margin-left:0px;">Escalate unresolved customer issues or special requests to the appropriate departments for further assistance. </li>
</ul>
Preferred candidate profile 
<ul>
<li style="margin-left:0px;">Excellent verbal and written communication skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to handle customer queries with patience and professionalism.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong problem-solving skills and attention to detail.</li>
</ul>

<ul>
<li style="margin-left:0px;">Prior experience in customer support or a similar role is preferred.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficient in using CRM software and tools.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to multitask, prioritize, and manage time effectively.</li>
</ul>

<ul>
<li style="margin-left:0px;">A customer-centric attitude and a commitment to providing excellent service.</li>
</ul>

Sr. Customer Support Executive

Job Details & Overview

Skills Required for Sr. Customer Support Executive

Job Description for Sr. Customer Support Executive