Key Responsibilities of the Guest Service Associate :

<ul>
<li style="margin-left:0px;">Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level</li>
</ul>

<ul>
<li style="margin-left:0px;">Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li>
</ul>

<ul>
<li style="margin-left:0px;">Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li>
</ul>

<ul>
<li style="margin-left:0px;">Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li>
</ul>

<ul>
<li style="margin-left:0px;">Builds and maintains effective working relationships whilst promoting the company culture and values.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required</li>
</ul>

Requirements of the Guest Service Associate :

<ul>
<li style="margin-left:0px;">Experience in front office beneficial but not essential</li>
</ul>

<ul>
<li style="margin-left:0px;">Hands-on approach with a can-do work style</li>
</ul>

<ul>
<li style="margin-left:0px;">Commitment to delivering exceptional guest service with a passion for the hospitality industry</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to find creative solutions taking ownership for duties and tasks assigned</li>
</ul>

<ul>
<li style="margin-left:0px;">Personal integrity, with the ability to work in an environment that demands excellence</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience of working with IT systems on various platforms</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong communication skills </li>
</ul>

Receptionist

Job Details & Overview

Skills Required for Receptionist

Job Description for Receptionist