Role &amp; Responsibility

<ul>
<li style="margin-left:0px;">Employee shall be responsible for taking incoming and outgoing calls</li>
</ul>

<ul>
<li style="margin-left:0px;">Employee should be pleasant and active while taking calls</li>
</ul>

<ul>
<li style="margin-left:0px;">Resolve &amp; closed loop with all internally stakeholders ensuring all queries are pertaining to like OD Disbursal, statement, foreclosure, loan application status etc receive internal (Indifi employee) or g (Indifi Toll number)</li>
</ul>

<ul>
<li style="margin-left:0px;">Shall take lead in finding ways to automate things to customer complaints /requests</li>
</ul>

<ul>
<li style="margin-left:0px;">Shall be required to interact with various lenders, query resolution, welcome call &amp; send welcome kit/ letter pst first disbursal explaining customer all key features </li>
</ul>
Qualification

<ul>
<li style="margin-left:0px;">Graduate / Post Graduate with 2+ years of experience in customer services</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have experience in financial sector (domestic market)</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have good communication skills and E-mail writing skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have ability to work with stakeholders</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have calling &amp; Non-voice background </li>
</ul>

Sr Customer Service Executive

Job Details & Overview

Skills Required for Sr Customer Service Executive

Job Description for Sr Customer Service Executive