<ul>
<li>Understand and address the consumer queries effectively and actively on social media platforms. </li>
<li>Identify the need to assign the case to social out calling team or CR team basis the sensitivity of the case. </li>
<li>Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments. </li>
<li>Pacify the customers/social audience by giving proper resolution in line with policies and empowerment. </li>
<li>Actively draft and publish communication for pro-active social care for customers. </li>
<li>Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement. </li>
<li>Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases. </li>
<li>Tag/Categorize the cases as per the respective departments. </li>
<li>Share feedback with the respective departments/Airport wherever required. </li>
<li>Build brand love and drive positive engagement on social media platforms. </li>
<li>Manages social media volume with consistency and to manage their own quality of responses. </li>
<li>Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. </li>
<li>Note - Should be comfortable with rotational shifts and rotational offs. </li>
</ul>
Qualification/Experience 
<ul>
<li>Bachelor's or Master's Degree 0-2 yrs of experience. </li>
<li>Relevant experience in Customer Services, Complaints Handling, Online Reputation Management - ORM is Preferred.</li>
</ul>

Social Media Executive

Job Details & Overview

Skills Required for Social Media Executive

Job Description for Social Media Executive