Responsibilities:.

<ul>
<li>Responsible for Global IT Support for 1500+ systems (95% Mac and 5% Windows &amp; VDI), experience with end-user support by responding to client queries, solving technical problems including client software, hardware and network system problems.</li>
</ul>

<ul>
<li>Support the business needs in the office as per the requirement..</li>
</ul>

<ul>
<li>Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, technical troubleshooting, documentation, Audio/Video support, project management and resolving all internal IT support requests related to hardware and software to the role limits..</li>
</ul>

<ul>
<li>Conduct New Hire training, including orientation on company IT platforms and tool familiarity, troubleshooting, and configuration assistance..</li>
</ul>

<ul>
<li>Provide technical assistance/training to the team members and act as a liaison with the Systems and Network Administration team(s)..</li>
</ul>

<ul>
<li>Manage hardware in relation to the hardware asset lifecycle and provide support in SaaS asset management such as auditing, access retrieval, etc..</li>
</ul>

<ul>
<li>Create and maintain knowledge content to promote self-service support and provide feedback and recommendations to improve processes, productivity, and quality of service..</li>
</ul>

<ul>
<li>You need to support operations during Indian holidays covering USA Pacific Time (PT) business hours..</li>
</ul>

Basic Qualifications:.

<ul>
<li>4+ years of IT or Desktop Support / System Administration with a demonstrated history of providing exceptional customer service..</li>
</ul>

<ul>
<li>Extensive experience with configuring &amp; troubleshooting Mac OS is a must..</li>
</ul>

<ul>
<li>Extensive experience with configuring &amp; troubleshooting Windows 10 and higher will be an advantage..</li>
</ul>

<ul>
<li>Experience with various IT tools and SaaS applications:Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, Okta etc..</li>
</ul>

<ul>
<li>Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats..</li>
</ul>

<ul>
<li>Inquisitive attitude and a desire to learn new things..</li>
</ul>

Preferred Qualifications:.

<ul>
<li>Experience with intermediate systems/network troubleshooting skills,MAC administration, Workspace One, IT Service management tool like Service Now along with SSO technology is a must..</li>
</ul>

<ul>
<li>Demonstrating training skills for non-technical users..</li>
</ul>

<ul>
<li>Certifications to look out for:CompTIA A+, CompTIA Security+, CompTIA Network+ will be an additional advantage..</li>
</ul>

<ul>
<li>If this opportunity interests you, you might like these courses on Coursera:.</li>
</ul>

<ul>
<li>Service Desk Analyst:Jobs, Courses, Salaries, and Career Paths https://www.coursera.org/articles/service-desk-analyst.</li>
</ul>

<ul>
<li>Google IT Support Professional Certificate https://www.coursera.org/professional-certificates/google-it-support.</li>
</ul>

<ul>
<li>Bachelor of Information Technology from Illinois State https://www.coursera.org/degrees/bach-information-technology-illinois-tech.</li>
</ul>

IT Support Specialist

Job Details & Overview

Skills Required for IT Support Specialist

Job Description for IT Support Specialist