You will be mainly accountable for: 
<ul>
<li>Support pre-sales technical queries, advising best-fit solution, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle status, etc. and to validate solutions, BOM generated by Partners, before order is placed.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Lead technical discussions along with Partners &amp; their customers on ABB control system products and industry specific solutions such as Batch Mgmt. solutions, Water Solutions, etc., and own the offered solution.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Supports Partners with both, Sales and customized Technical/hands-on engineering Trainings on products and solutions offered.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Provide technical guidance to new Partners on initial system configurations, controller configurations, graphic configurations, system sizing (servers/workstations/switches), etc.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Will be the first support contact for Partners. Assist Partners, to the extent remotely possible, taking accountability of the Product related technical issue &amp; resolution of the same.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Liaise with Product Managers &amp; L3 team on product related issues on an ongoing Partner project and lead the follow-up of issue resolution with L3 team, in cases where there’s no local Partner support team in LD’s. </li>
</ul>
Qualifications For The Role 
<ul>
<li style="margin-left:1.6rem;"> Must have hands-on project engineering experience with ABB Control System products either in System 800xA, S+ SCADA, Freelance DCS</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Having Industry specific experience with Batch mgmt. applications, Water solutions, F&amp;B applications, and exposure to Digital offerings in OT space is a plus.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Having international exposure, handling Customer/Channel Partner support roles, is a plus.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Should be flexible to support geographies in different time zones other than India.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;"> Bachelor’s degree in Engineering</li>
</ul>

Technical Support Specialist

Job Details & Overview

Skills Required for Technical Support Specialist

Job Description for Technical Support Specialist